Three Reasons Your Managers Need to be Good Trainers
According to research done by McKinsey in 2022, about 70 percent of the US workforce is considered frontlines. These are retail workers, healthcare workers, sales, hospitality, sanitation, food service, and a host of other people. The vast majority of these workers don’t have a company email address or access to the company intranet. Most of […]
The Curse of Knowledge
Here’s an experiment you can try the next time you’re with a group of people. Pick out a common song (“Happy Birthday,” for example) and clap it out in rhythm, then see if they can guess what it is. Before you do this, however, take a guess at how many people you think will correctly […]